Director of Inflight Catering Operations

Director of Inflight Catering Operations – Minneapolis, MN (Onsite)

About Our Client:
Our client is a leading provider in the Cafeteria/Catering industry, serving major airline clients and operating at a high-volume, fast-paced facility. With a focus on operational excellence and customer service, they are committed to delivering quality meals and logistics solutions across the aviation sector.

What Our Client Offers You:

• Salary Range: $130,000 – $158,000
• Bonus Package: 20%
• Medical Benefits: Included (Medical, Dental, Vision, Life Insurance)
• 401(k) Benefits: Available, with company match
• Paid Time Off: Holiday, Vacation, Sick leave included
• Relocation Assistance: Yes

What You’ll Do:
As the Director of Inflight Catering Operations, you will oversee a dynamic, high-volume production, logistics and customer service operation at the Minneapolis facility. Your leadership will be pivotal in driving operational performance, managing a team of department managers and ensuring safety, quality, and compliance standards are met. You will work closely with the General Manager to develop strategies, optimize processes, and foster a culture of continuous improvement. Your role will involve engaging with key airline clients, managing a large team, and implementing initiatives that enhance efficiency and customer satisfaction.

• Lead and oversee daily operations across multiple departments, ensuring performance and service excellence.
• Drive continuous improvement initiatives to optimize workflows, reduce costs, and enhance quality.
• Directly manage and develop a team of 10 managers and indirectly oversee approx. 600 additional staff members, setting clear performance expectations.
• Collaborate with cross-functional teams including supply chain, HR, and finance to meet organizational goals.
• Maintain strong relationships with airline clients and external stakeholders.
• Ensure compliance with safety, food safety, and regulatory standards.

Qualifications You Have:

• Bachelor’s degree or equivalent experience.
• 7+ years of progressive leadership experience in large-scale operations or manufacturing.
• Proven experience managing multiple departments and leading managers.
• Director level experience in a similar capacity.
• Strong customer-facing leadership presence required; airline experience preferred.
• Demonstrated success in process improvement and operational excellence.
• Ability to thrive in a fast-paced, changing environment with strategic decision-making skills.
• Experience developing and holding leaders accountable.

How to Apply:
If you like what you see here, please Apply Now to submit your resume. A real, live Kinsa Group Recruiter, Tiffany Nazer, will review your information and get in touch if we think you’re a great fit. But, if you’d rather, please drop an email to TiffanyN@Kinsa.com

Recruiter Information:
Tiffany Nazer
tiffanyn@kinsa.com