Enterprise Operations Leadership Candidate

SEEKING A ROLE AS: Senior Vice President, COO, Global Business Services Leader, or Transformation Executive for a small or mid-sized consumer products, food & beverage, distribution, retail support, or services organization.

IN LOCATION: Currently living in the Dallas-Fort Worth Metroplex. Open to relocation for the right long-term opportunity. Open to onsite, hybrid, or remote work environments depending on organizational needs and scope of responsibility.

SKILLS & ACHIEVEMENTS:
Highly accomplished enterprise operations and transformation executive with 20+ years of experience leading and scaling shared services, operational transformation, and customer operations organizations within consumer products and retail-adjacent environments. Known for building scalable infrastructure, improving operational efficiency, optimizing service delivery, and leading complex integrations while maintaining a highly collaborative and people-focused leadership style.

Extensive experience in Global Business Services (GBS), Order-to-Cash, customer operations, process optimization, strategic outsourcing/BPO management, automation initiatives, and enterprise transformation.

Led organizations ranging from 20 to 1,700+ employees across multiple geographies, including direct leadership of senior operational and functional leaders.

Responsible for operational P&Ls up to $350MM, with proven success balancing operational efficiency, service quality, customer experience, and organizational growth.

Delivered $30MM+ in cumulative operational savings through strategic centralization, process redesign, automation initiatives, vendor optimization, and shared services transformation efforts.

Deep expertise leading post-acquisition integrations, consolidating operational functions, standardizing processes, and building scalable business infrastructure across large and complex organizations.

Strong cross-functional leadership experience partnering with executive leadership, finance, operations, customer teams, technology, and commercial organizations to align operational strategy with long-term business objectives.

Recognized for building high-performing teams, improving accountability, developing future leaders, and creating operational structures that support sustainable growth without losing the human side of leadership.

Classically trained in process improvement, operational excellence, and strategic sourcing, with executive education and certifications including Six Sigma Black Belt and PMP.

EDUCATION:
Bachelor of Science in Applied Arts and Sciences, University of North Texas
Executive Education, Yale School of Management

COMPENSATION:
Current compensation structure is approximately $225K base plus bonus/incentive, depending on scope, organizational structure, and long-term opportunity.

If you are interested in speaking with an Operations / GBS leader who:

– thrives in growth-oriented and operationally complex environments
– can lead large-scale operational transformation and integration initiatives
– excels at scaling infrastructure, improving service delivery, and optimizing enterprise operations
– brings a balance of operational rigor, strategic thinking, and people-centered leadership
– values collaboration, autonomy, accountability, and long-term organizational impact, then…Contact:
Stephanie Mattice
stephaniem@kinsa.com
Worksite Preference:Hybrid Onsite/Remote Combination
Employment Preference:Permanent