Learning & Development / Restaurant Operations Leader Candidate

SEEKING A ROLE AS: Learning & Development Manager, Corporate Training Manager, Onboarding Manager, or Corporate Operations Leader within a growing restaurant, hospitality, foodservice, or restaurant technology organization.

IN LOCATION: Currently living in Durham, NC and planning to relocate to the New York City area in December 2026. Worksite Preference: Open to onsite, remote, or hybrid opportunities.

SKILLS & ACHIEVEMENTS: This versatile learning & development and restaurant operations leader brings over seven years of experience spanning hospitality operations, corporate training, franchise openings, team development, education, and community engagement. Their unique background combines hands-on multi-unit restaurant leadership with formal education and training expertise, allowing them to understand both how operators work and how to effectively develop the people leading those operations.

Currently a co-owner/operator of two Timber Pizza Co. locations, this professional previously served as the company’s Corporate Trainer Manager & Learning Development Lead. They built scalable onboarding and training resources, coached General Managers and franchise owners, supported new restaurant openings, and developed operating systems designed to improve consistency and performance across a growing franchise organization.

– Designed and delivered onboarding, leadership development, operational playbooks, and standardized training materials for a growing restaurant franchise organization
– Served as a primary corporate training and operations partner to General Managers and franchise owners, supporting the successful opening of four new franchise locations
– Currently oversees two restaurant locations and approximately 30 employees, with responsibility for staffing, financial performance, guest experience, team development, and operational execution
– Increased average weekly sales at the original restaurant location from approximately $14,000 to more than $23,000 through operational improvements, team development, local marketing, and enhanced guest experience
– Achieved approximately 90% employee retention by building a strong workplace culture, developing leaders, and creating opportunities for internal growth
– Experienced in analyzing operational KPIs including sales, labor, food cost, profitability, and guest satisfaction to identify opportunities and improve business performance
– Strong relationship builder with experience developing community partnerships, leading large-scale events, supporting change management, and strengthening local brand engagement
– Brings an uncommon combination of restaurant operator experience and professional education expertise, including an M.S.Ed. from Johns Hopkins University

EDUCATION: M.S.Ed. in Early Childhood Education from Johns Hopkins University (2021). B.S. in Geology from St. Lawrence University (2016).

COMPENSATION: Base salary expectation in the $120,000 – $150,000 range, depending on responsibilities, total compensation, and location.

If you are interested in speaking with this learning & development and restaurant operations leader who:

– combines hands-on multi-unit restaurant leadership with corporate training and leadership development expertise
– has successfully built scalable training programs and supported multiple franchise openings
– has demonstrated measurable impact on sales growth, employee retention, operational performance, and community engagement
– is looking to bring their operator perspective and people-development expertise to a larger, growing organization, then…Contact:
Stephanie Mattice
stephaniem@kinsa.com
Worksite Preference:Remote, Hybrid Onsite/Remote Combination, Onsite
Employment Preference:Permanent